What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

As always Don was very accommodating. Great service. Did a temporary fix on broken hearing aid while new one was on order.

Cynthia Simmons, on Google

Due to the pandemic, I had not been able to see Don Knebel at NewSound for over a year. But, as always, he courteously and professionally cleaned, tested and adjusted my hearing aids (and my ears) to the best they can be. Kudos to Mr. Knebel for his diligence, experience...

James Obenshain, on Google

Jamie was very helpful and thorough with getting my hearing aids back to Bluetooth after me purchasing a new iPhone. Pleasant voice!

Howard Dean, on Google

Don and his staff are always so helpful and have been for there for me and my hearing aid care for so many years.

Sandy Cotter, on Google

I took my mom for evaluation and hearing aid fitting! The staff are very personable and extremely professional! I believe my mom will benefit from their help and if she decides it’s not for her it won’t be because they didn’t take the time to make sure that she had...

Cindy Gray, on Google

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