What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Everything went great! Ms Pat at the front desk. And Ms. Amber doing the testing, and explaining the results to me.Will be referring folks your way. Thank You Very Much!

Richard Schupp, on Google

While no audiologist was on site, the remote provider did everything necessary to tune my aids. New Sound on Toepperwein in Live Oak has taken care of me for over 10 years. Tops.

Richard Neville, on Google

Letty & Pat are very knowledgeable and show genuine, caretaking, interest in achieving their patients goals of better hearing. I highly recommend you put your needs in their hands & go see them, earning your trust, you will be glad you did!

Don Kopper, on Google

Mrs Pat is amazing! Best customer service ever! Dealing with people that have hearing difficulties can be hard at times to help, but Pat takes her time and patience for her clients. The Dr's are all very pleasant and take care of every customer as if they were family. Thank...

Megan Rivas, on Google

Schedule Your Free Consultation

Schedule Now