What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I found the technician to be very efficient, knowledgeable , and friendly. The front desk was very nice and helpful. The results of the test were explained in an easy to understand way. I can happily recommend this center on Judson road to anyone wishing to have a thorough hearing...

Barbara Fuchs, on Google

Great experience. Thorough hearing tests and excellent recommendations. This is the place to come for all your hearing needs.

Nancy Eckhart, on Google

The staff was very friendly and very efficient. I was in and out in a timely manner and satisfied with the service received. They went out of their way to ensure that I understood how to get the best use out of my appliances! Each visit is professional and efficient!

David Seay, on Google

NewSound Hearing Center has met all my expectations in adjusting and updating my hearing aids. NewSound also have technicians online to help with technical issues and warranty their products. I strongly recommend NewSound Hearing Centers. I rate them a 5 star center.

Arturo Rodriguez, on Google

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